FAQs

All Risk Cover

Does Segurio also insure while I am traveling?

Yes, Segurio insures worldwide applying the same all risk conditions. You can be at home, on a business trip or on holiday, nothing affects your cover.

How can I take out an insurance policy?

You can take out an insurance policy directly on the Segurio platform. As soon as all of your data has been registered and the insurance premium has been paid, the user receives a confirmation e-mail from Segurio. This is generated automatically when the payment is received, and the insurance cover is immediately active.

What is all-risk insurance?

All-risk means all risks. This means that an all-risk insurance policy covers everything that is not explicitly excluded in the terms and conditions. You can see all of the terms and conditions for the respective product at My Segurio.

What is excluded in an all-risk insurance policy?

The main thing: everything that is not explicitly listed as excluded is insured. There are no hidden clauses. In general, the careful and appropriate treatment of the insured items by the policy holder is a precondition. Not included are issues such as natural ageing or deliberate damage by the policy holder. There are also insurance cover exclusions in cases of war, nuclear events and state expropriation. You can see all of the terms and conditions for the respective product at My Segurio.

What is insured?

Segurio insures all risks. This means that everything is insured that is not explicitly excluded. The insurance policy covers damage, including self-caused damage, theft, fire, water, storm, vandalism and lots more; everything, in fact, that is not explicitly excluded in the terms and conditions. You can see all of the terms and conditions for the respective product at My Segurio.

When does my policy become effective?

The insurance policy is immediately active once the premium has been paid (email confirmation). You receive an e-mail from Segurio to confirm that the payment has been received and the policy is activated. At the same time, your effective policy is shown in My Segurio.

Claim

How do I know if I am dealing with a partial or total loss?

Normally a partial loss describes for example a small damage and can easily be repaired or restored. A total loss describes a complete damage of the insured object.

What happens in case of a claim?

In case of a claim please log into your My Segurio account. There you can select the affected item and immediately make the claim.

What happens in the case of damage?

In this case the insurer pays for the repair of the object. The cost may not exceed the maximum insurance value. 

What happens to an item in the case of a total loss/ write-off?

In the case of a total loss/ write-off, the item becomes the property of the insurer. The customer receives the full monetary value of the item. The customer has to send the item to the insurer. When it receives the item, the payment is made.

Where can I get my damaged object repaired?

To find a suitable repair shop relates to the kind of object as well as the extent of damage. We are happy to assist you once we are in contact with you about your specific claim.

Contract and Invoice

How and when can I terminate my insurance policy with Segurio?

You can terminate an insurance policy on a monthly basis directly in My Segurio. The policy runs until the end of the month and then the insurance expires. There are no further costs or obligations.

How can I pay for the insurance with Segurio?

Segurio accepts payment by credit card or Sepa.

How can I take out an additional insurance policy?

You can take out an insurance policy here in My Segurio.

How do I know that the payment process has been successful?

You receive an e-mail from Segurio to confirm that the payment has been received and the insurance is activated. At the same time it is also shown in My Segurio as an effective policy.

How is the premium for an item calculated?

The premium depends on the type and value of the item. The premium rates are specified by the insurer, and correspond to the current market rates. 

How long does the insurance cover apply?

The insurance cover applies as long as the user has not actively cancelled the policy and the monthly premium has been paid. The policies are extended automatically by a month unless cancelled in My Segurio.

Segurio accepts payment by credit card or Sepa.

You can take out an insurance policy directly on the Segurio platform. As soon as all of your data has been registered and the insurance premium has been paid, the user receives a confirmation e-mail from Segurio. This is generated automatically when the payment is received, and the insurance cover is immediately active.

What do I have to bear in mind when taking out an insurance policy?

All of the necessary data must be truthful. Insurance fraud will be prosecuted.

What happens if I have several domiciles?

The user has to state a certain address in My Segurio. The insurance cover for the individual insured items applies worldwide, which means that they are also covered at different domiciles.

What insurance law applies?

Please find more information about the applicable law in your insurance conditions. In general the policy is subject to the law of the country where you (as policy holder) have registered your domicile in My Segurio.

What is the insurance tax?

The insurance tax is a withholding tax which is deducted from the insurance premium. The insurer is paying the tax. The amount of insurance tax can be found on the policy.

When are the stated payment systems debited?

The payment systems are debited on a monthly basis. The policies are extended automatically by a month unless you cancel the insurance in My Segurio. 

Why does payment with SEPA possibly take a little longer?

During our payment process you are providing us with your bank details which are being registered by our bank and rewired to your bank in the form of a payment request. All required data protection apply! It usually takes a couple of days for the premium payment to reach our account.

Will my contract be cancelled if I don't pay my premium?

Yes, the server will cancel your contract. Without premium payment your insurance cover can not be provided by the insurer. This will happen once you have not reacted to multiple reminders and have two unpaid monthly premiums.

General Information

Can a insurance contract be activated without a client account?

No, insurance can only be taken out with an assigned client account. Due to safety regulations, information such as name, personal data and payment details need to be collected individually in the client account.

Can I insure a collection?

Yes, you can insure a collection of objects. Please insure each object individually. In case of a claim you can then quickly identify a single object. Additionally there is then a fixed and agreed value to each object and there will not be any discussions about it. We are happy to assist and also offer assistance in case you need help setting up insurance for a larger amount of objects.  Is my insurance more expensive if I insure many individual objects? No, the minimum premium is only calculated at your first item. once. Generally the insurance premium goes down in relation to sum insured.

Can I insure individual items?

Individual items can be insured. You can take out the insurance policy here.

Does my insurance become more expensive because I insure a lot of single items?

No, there will only be applied a minimum premium once. In general, your insurance premium decreases in relation to the total sum insured.

How can I contact Segurio?

You can contact us by e-mail or during office hours by telephone

How can I take out an insurance policy?

You can take out an insurance policy directly on the Segurio platform. As soon as all of your data has been registered and the insurance premium has been paid, the user receives a confirmation e-mail from Segurio. This is generated automatically when the payment is received, and the insurance cover is immediately active.

I already have a household content insurance. Does it still make sense to insure items with Segurio?

It is certainly a good idea to insure individual items separately, because especially works of art or pieces of jewellery, but also handbags etc. are not explicitly insured in a normal house contents insurance, and usually not at the full value. Segurio also provides worldwide insurance cover, so it applies outside of the house as well. 

What about security?

The security of your data has utmost priority with Segurio. Please find our date protection information here.

What are the advantages of an insurance policy with Segurio?

 - The insurance provided by Segurio is an all-risk insurance and guarantees comprehensive cover.  - The insurance policy is immediately active once concluded and provides worldwide cover.  - You can take out the policy for selected items, things that are truly important to you.  - You can manage the insurance policy from Segurio yourself online.  - You can terminate the insurance policy from Segurio on a monthly basis without stating any reasons.  -  Payment is made monthly by SEPA direct debit or credit card.  -  In the event of an insurance claim, settlement is fast and uncomplicated.

What is a policy?

A policy is an insurance contract and thus confirmation of the insurance cover. Important information such as the insured item and data pertaining to the policy holder and the insurer are stated in the policy. When the insurance contract is concluded, you can look at your policy online and download and print it out as a PDF.

What is insured?

Segurio insures all risks. This means that everything is insured that is not explicitly excluded. The insurance policy covers damage, including self-caused damage, theft, fire, water, storm, vandalism and lots more; everything, in fact, that is not explicitly excluded in the terms and conditions. You can see all of the terms and conditions for the respective product at My Segurio.

Who establishes the value of my heirloom or work of art?

You establish a reasonable value and pay the appropriate premium for this. You can, of course, also contact us about the valuation and we will be glad to help.

Our Insurer

How can I make a claim?

You can make a claim easily in your My Segurio area by filling out an online form. In this online form you will be asked to provide information about the claim circumstances as well as photos uploaded etc. In case of a claim, any claim is towards the insurer. In case of a co-insurance the claim charges are split according to the percentage of insurance carriers with a leading insurance. 

What is an underwriter?

An underwriter is the person in an insurance company who decides whether a risk, i.e. an insurance policy, will be entered into or not. As it is naturally not possible for one person to check a large number of policies before concluding each one of them, underwriters draw up certain standards that then serve as the framework for many policies.

Who is my insurer?

Please find information about your insurer on your policy.  Segurio is an insurance broker (as insurance agent) and has agency relationships.

User Account

What can I do if I forget my access data?

In the login window for My Segurio there is a "reset password" button.

What happens if my address changes (e.g. relocation)?

In this case the user has to change his address data in My Segurio. If the policy holder moves to a different country, he can also report this in My Segurio. In this case Segurio changes the country because several other factors such as licensing and insurance tax have to be examined. We are happy to help: service@segurio.com